Frequently asked questions
Find quick answers to your questions!
The holders are printed with a high quality TPU material. TPU is a thermoplastic elastomer. The complex 3D printing process results in a durable, flexible and smooth surface, which is very comfortable to wear and hardly noticeable on the skin.
The wristbands are made of 84% polyester and 16% latex.
We offer our fixation tapes in 3 different sizes:
If you measure your upper arm, you will find the right size. If you need a special size, you can always contact us!
The bracelets are easily washable at 40 degrees.
Due to the soft silicone and the high-quality rubber band, our fixation bands do not press uncomfortably. Of course, you must not pull the rubber band too tight!
Each of our fixation straps uses the same wristband, meaning you can mix and match and interchange any wristband with any of our holders!
Exactly for this the fixation bands were developed among other things. Whether bathing, showering, swimming or in the sea ... our fixation bands protect your sensor from falling off prematurely during activities of this kind!
Payment & Shipping Questions
For orders with German delivery address, the shipment should usually arrive after 1-2 days! To all other countries the shipping takes about 3-5 days.
Once the shipment has been sent, you will receive an email.
We ship with Deutsche Post.
Due to the shipping method by Deutsche Post, delivery to a Packstation is not possible.
With our orders you have the legal withdrawal period of 14 days. If you have ordered the wrong holder or the wrong size, we will of course gladly exchange it.
Of course. In the order confirmation you always get a proper PDF invoice sent!
Your question was not answered? No problem, you can contact us anytime and we will reply within a few hours.